Dear Paul,

Thank you for contacting us and for purchasing our product.

Your patience is much appreciated. This seems to be a driver installation problem, I’m sorry for the inconvenience.

It seem like your Windows has installed the built-in driver, which is not compatible with the control panel and doesn’t support ASIO hence the high latency. Please connect RockFrog to your computer, run the latest driver installer RF1_V1.23.04_XPVISTA64(20100701).exe, this will uninstall it first. Run it once more as Administrator and allow it to install the proprietary driver from SIMS Corp.

If it was successful, you will get the following:

I hope this helps and I’m looking forward to your feedback.

Best Regards,

SIMS Corp.