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Hello, I'm writing to you after sending an e-mail to Native Instruments. You can see below the mail I've sent to NI with the answer. Can you help me? Thanks in advance, regards. Alessandro D'Este Hello Alessandro D'Este, you did not receive the correct installation disc in your product box. Please contact the manufacturer directly due to this problem: http://www.usbband.com/ct_support.htm Best regards Toni, Native Instruments Support Team -- NATIVE INSTRUMENTS GmbH Schlesische Strasse 29-30 D-10997 Berlin, Germany http://www.native-instruments.com/ *** Also check our extensive Knowledge Base for answers to common questions about NATIVE INSTRUMENTS products: http://www.native-instruments.com/knowledge/ *** KOMPLETE 8 - the NI instruments and effects collection => http://www.native-instruments.com/komplete TRAKTOR KONTROL S4 - the ultimate integrated DJ system => http://www.native-instruments.com/traktor-kontrol-s4 ->>>>>> NATIVE INSTRUMENTS - The Future of Sound<<<<<<- Registergericht: Amtsgericht Charlottenburg Registernummer: HRB 72458 UST.-ID.-Nr. DE 20 374 7747 Geschäftsführung: Daniel Haver (CEO), Mate Galic Alessandro D'Este <alexdest@alice.it> schrieb: > I bought today, 11/08/2012 the Rock Frog Jam Mate package with the Guitar Combos > software (1.0.0.0 Version). > > While I was installing the Guitar Combos for the first time I entered the serial > number but, after that, using the registration tool, the program did not accept > the serial number (invalid serial number). > > Can you help me giving your support? > > Thanks in advance, regards. > > Alessandro D'Este > > |